Policies - KELI KUNJ TRANSPORT

Transport Services in Gurgaon

Full & Part Truck Load Service in Gurgaon

Best Transport Company in Haryana

COMPANY POLICIES

Introduction – Our Commitment to Transparency

At Keli Kunj Transport, we believe that clear communication and transparent policies are essential for building long-term trust with our customers. Transportation involves valuable goods, time-sensitive deliveries, and financial commitments. To ensure smooth operations and avoid misunderstandings, we have defined clear policies that guide our services. Our policies are designed to protect both the customer and our operations. They explain how we handle customer information, how pricing is determined, how services are executed, and what responsibilities are shared between both parties. We encourage all our customers to review these policies before booking a service so that expectations remain clear and the transportation process remains smooth and stress-free. For any clarification regarding our policies, you can call us at +91-8882159595.

Privacy & Data Protection Policy

What Information We Collect
To provide efficient transport services, we may collect basic customer information such as:
Name and contact details (phone number, email)
Pickup and delivery addresses
Type of goods and transport requirements
This information is collected through phone calls, website forms, emails, or direct communication.
How We Use Your Information
The information collected is used only for:
Booking and managing transport services
Coordinating pickup and delivery
Providing updates regarding shipments
Improving service quality
We do not sell or share customer data with unauthorized third parties.
Data Security
We take appropriate measures to protect customer information from unauthorized access or misuse. All data is handled responsibly and used strictly for service-related purposes.
Policy Updates
If any changes are made to our privacy policy, customers will be informed accordingly. These updates ensure that our practices remain aligned with industry standards.

Our Transparent Billing Process

Quotation & Pricing
The cost of transportation depends on several factors, including:
Type and volume of goods
Distance between pickup and delivery locations
Type of vehicle required
Urgency of delivery
Additional services (if any)
We provide a clear and competitive quotation based on these factors.
No Hidden Charges
At Keli Kunj Transport, we believe in complete transparency. There are no hidden charges beyond the agreed quotation unless additional services are requested by the customer.
Payment Terms
We accept payments through agreed methods such as:
Cash
Bank transfer
Online payment
Payment terms are communicated clearly at the time of booking.
Final Billing
The final invoice is based on the agreed quotation and actual service provided. Any changes due to additional requirements will be discussed with the customer before execution.

Our Step-by-Step Working Method

Booking Your Transport
The process begins when a customer contacts us with their transportation requirement. Our team collects all necessary details and provides a suitable solution along with a quotation.
Planning & Preparation
Once the booking is confirmed, we plan the transportation process. This includes selecting the right vehicle, assigning drivers, and scheduling pickup.
Pickup & Loading
Goods are picked up from the specified location and loaded carefully into the vehicle. Proper handling techniques are used to ensure safety during loading.
Transit & Monitoring
During transit, we follow planned routes to ensure timely delivery. Our team stays in coordination with drivers to monitor the movement of goods.
Delivery
Upon reaching the destination, goods are unloaded carefully and handed over to the customer or designated recipient.
Post-Service Support
We remain available for any queries or support even after the delivery is completed.

Terms & Conditions of Service

Booking Confirmation
A service is considered confirmed only after mutual agreement on quotation and schedule.
Cancellations & Rescheduling
Customers can request cancellation or rescheduling. However:
Advance notice is required
Any costs incurred before cancellation may be applicable
Service Limitations
We do not transport:
Hazardous materials
Illegal goods
Perishable items without prior agreement
Customers must inform us clearly about the nature of goods before booking.
Customer Responsibilities
Customers are responsible for:
Providing accurate information about goods
Ensuring proper packaging (if required)
Being available during pickup and delivery

Liability & Responsibility

Safe Handling
We take all necessary precautions to handle goods safely during transportation. Our team ensures proper loading, placement, and unloading.
Limited Liability
While we strive for safe delivery, transportation involves external factors such as road conditions, weather, and unforeseen delays. Our liability is limited to the terms agreed upon at the time of booking.
Damage or Loss
In case of any damage or loss:
The issue must be reported immediately
Proper verification will be conducted
Resolution will be provided as per agreed terms

Important Disclosures & Disclaimers

External Factors
Delivery timelines may be affected by:
Traffic conditions
Weather situations
Government restrictions
Road or route issues
We make every effort to minimize delays but cannot guarantee delivery times under unavoidable circumstances.
Third-Party Involvement
In some cases, third-party partners may be involved to ensure timely service. However, we ensure that service standards are maintained.
Accuracy of Information
Customers must provide accurate details. Any incorrect or incomplete information may affect service quality or delivery timelines.

Need Clarification?

If you have any questions regarding our policies or services, feel free to contact us.
📞 Call us at +91-8882159595
📧 Email: info@kelikunjtransport.com
We are always ready to assist you.